Frequently Asked Questions


As a new patient of North Waikato Physiotherapy, you may have some questions or concerns about the process and/or management of your injury. For your convenience we have provided a list of our most frequently asked questions.

If you have any other queries or concerns, please don’t hesitate to contact one of our clinics.

Do I need a doctor’s referral for physiotherapy treatment?

No, contrary to popular public belief, you do not need a GP referral to receive physiotherapy. Because physiotherapists are primary providers, we can assess, diagnose and code your injury for ACC purposes. Simply call in or contact us on 07 828 9854 to make an appointment. All ACC forms can be filled out on the spot.

We do recommend that patients keep in touch with their own GPs. Some insurers sometimes do require you to see a GP before authorising treatment. Medical certificates for work purposes must be done via a GP. Our physiotherapists are able to liaise with your GP if and when it’s appropriate.

Is the cost of physiotherapy covered by medical insurance?

This depends on the patient’s insurer and individual policy, we would ask all patients to check with their insurer.

How many treatments will I need?

Unfortunately there is no simple answer for this question. Physiotherapy is patient focused, which means that treatment is tailored to meet your needs as an individual. There are many factors that may influence the rate at which you recover from your injury, these may include the type and nature of the injury, the severity of the injury, your previous history, your age and current health and your participation in rehabilitation. Your physiotherapist will be able to provide you with a more accurate estimation following an assessment.

How long does a treatment session last?

Generally the initial treatment lasts between 40 – 60 minutes and follow up sessions are between 20 – 30 minutes.

Should I bring my X-rays with me?

Yes and any other relevant medical information also, such as specialist reports and scan results.

What should I wear for treatment?

Loose fitting, comfortable clothing is best. Wear shorts if you have a hip, knee or foot injury.

Do I need to have a sports injury to see a physiotherapist?

No, our team of physiotherapists are experienced in dealing with all sorts of health issues – from early childhood through to elderly health. Sports injuries are only one of the many conditions our physiotherapist’s treat, other ailments include degenerative injuries, post-operative treatment, overuse injuries (such as OOS or RSI), work strains, migraines, muscle tension and postural issues. Physiotherapists specialise in enhancing well-being and accelerating the body’s natural repair process.